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Frequently asked questions

How much does delivery cost?

For most UK and overseas orders you will find the exact delivery costs when you add an item to your shopping cart.

Minimum order value in the UK is £150, Europe EU200, US $200.

Shipping costs within the UK are £10, carriage free over £250. Scottish highlands and Islands off the UK coast are £15, carriage free over £350. European shipping costs are EU30, carriage free over EU 350. US shipping costs are $50, carriage free over $450.

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting.

For orders to Europe please allow 1 week for delivery and for Worldwide orders please allow 2 weeks for delivery.

Tell me about ordering from your website

All orders are subject to acceptance and to availability of the goods ordered. We reserve the right to reject an offer to purchase by yourself at any time.

Order acceptance and the completion of the contract between you and Gemjar Ltd. will take place on dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before the order is shipped.

If there are any problems with accepting your order we shall contact you.

What payment methods do you accept?

We factor our invoices through Pulse Cashflow. You can pay via BACs Transfer.